Terms & Conditions

1Price Promise

Homemakrz guarantees the prices in this proposal for a period of two weeks. Prices may vary if booked beyond this date, and quoted prices apply only to this specific proposal — any modifications may result in a change of prices.

The quote provided is an estimate based on the current design and sizes. It is liable to change up to the sign-off/production stage, depending on actual site measurements, the design and finishes selected, increases in scope of work, and/or changes made by you or per your instructions.

2Payment Terms

3Cancellation Policy

Any advance paid on confirmation of the project, or at any step in the process, is non-refundable. A project cancellation is considered valid only when an email stating the reason for cancellation is sent to info@homemakrz.com.

4Taxes & Duties

All Homemakrz product pricing is exclusive of taxes. Taxes are mentioned separately in your estimate and will be charged at the time of billing at each stage, as per prevailing government tax rates.

5Copyrights

Designs shared with the client at any stage remain the exclusive copyright of Homemakrz. Designs are shared with the intent that the corresponding order is placed and executed by Homemakrz. No design shared by Homemakrz may be used, installed, or shared in any way or form without prior written consent from Homemakrz.

6Timelines

Project completion timelines of 45 / 60 / 90 working days apply to 2 BHK, 3 BHK, and 4 BHK projects respectively, measured from Design Sign-off. Start and end dates are confirmed by email following Production sign-off.

• The start date begins once the 40% payment is collected, realized by the accounts team, and the sign-off document is approved by email — the timeline does not begin from payment alone.
• If a delay is due to a Homemakrz error, a penalty of ₹2 per sq.ft. (pro-rata) applies, following a free Analysis Report jointly conducted by both parties. Once formally approved by email, the penalty is paid 45 days post handover. If the report shows no delay beyond the 15-day grace period, the penalty is ₹0.
• The penalty can never exceed 3% of the woodwork project value. Any eligible refund is credited 20 days after the date of handover.
• No compensation beyond the stated delay compensation will be provided.
• Delay compensation does not apply where delays result from: the customer or their acquaintances residing at the property during work; a customer vendor working on-site alongside Homemakrz contractors; site access or manpower restrictions; design changes made after design closure; power or water supply issues at site; pending customer approvals; or unforeseen raw material or manpower issues not attributable to Homemakrz.

7Design Phases & Rules

Design is divided into three phases:

• Phase 1 — Up to 2–3 design iterations. Items can be added or removed, with reductions capped at approximately 20% of the originally booked scope.
• Phase 2 — Only additions are allowed; no subtraction from scope/pricing. Maximum of 2 iterations.
• Phase 3 — Validation phase. No items may be added or removed, except electrical/plumbing scope.

No further discounts can be applied after booking, and oral promises made during booking are not considered valid. After 5 design iterations, each further sitting is charged ₹7,000, added to the estimate and non-discountable.

Site validation is provided once only; a second validation costs ₹30,000. The estimate can be revised up to 4 times; beyond that, each additional sitting is charged ₹2,000.

For post-booking technical queries, a technical analyst is available for a 20-minute appointment on prior request (pricing queries are not handled by the analyst). Subsequent technical sessions are charged ₹2,000, payable upfront.

Designer working hours are 11:30 AM – 7:30 PM, with a 24-hour turnaround time for query responses. Design discussions run a maximum of 3–4 hours per sitting unless the designer agrees to extend or a formal extension is approved. Material selection post design-freeze is permitted for 6 hours across a maximum of two sessions. Mondays are the design team's weekly off, with responses resuming the next working day.

Office visits require a prior appointment — walk-in meetings with designers are not accommodated. Online meeting requests must be approved at least 6 hours in advance.

8Design Changes Due to Technical Non-Feasibility

During execution, design changes may become necessary due to site conditions, material changes, or technical non-feasibility. Clients are required to approve such changes — and their implications — when brought to their attention by the project manager.

9Material Change

Clients may change selected materials up to the design sign-off stage. Material changes made after 60% payment will incur the cost of work already undertaken and may extend project timelines.

Materials may also be changed with client approval where: the originally selected material becomes unavailable after confirmation; quality changes during procurement; or Homemakrz is not satisfied with the vendor's quality. All finish and material selections must be made from the Homemakrz-approved catalogue only.

10Value Added Services

Homemakrz offers 6 months of free service, including 2 visits for fitting errors or loose fittings arising from on-premise execution by our in-house team, plus a 3-month observation period for reporting such issues. This does not cover errors caused by rough usage or physical damage.

Regular cleaning service is available at extra cost based on scope (e.g. post false-ceiling work, post woodwork installation). Floor covering, prior to commencement of site work, is undertaken on a chargeable basis, as is debris disposal, with estimates shared before each activity.

Electrical labour jobs can be undertaken by our in-house team — a detailed estimate is shared after design completion and site inspection; clients may also engage their own electrician. Plumbing, gas piping, and other civil work is handled by outsourced vendors who inspect the site and provide estimates separately.

Homemakrz can provide supervisory services for non-Homemakrz vendor work on request, particularly where coordination with Homemakrz's own work is required. Homemakrz is not responsible for, and provides no warranty on, the quality or timelines of work carried out by third-party vendors.

11Quality Assurance

Homemakrz services result in custom-made products installed at your site — not off-the-shelf or standard products. Despite our best efforts, occasional differences in material quality, deliveries, site work, or installer/vendor errors can occur. Such issues are rare but possible; we remain committed to fixing them at the earliest opportunity, per our policy.

12Cancellation & Returns

Non-manufacturing defects or damages identified post-delivery are not eligible for returns or replacement. Customized, made-to-order furniture purchased from Homemakrz cannot be returned or exchanged. All payments made at each stage are non-refundable.

13Payment Delay Implications

• A payment delay of more than 1 week at any stage adds an equivalent number of days to the project delivery timeline.
• Delayed payment at the time of dispatch recalculates the handover date based on the next available dispatch schedule — which may exceed the actual number of delayed days.
• If the delay exceeds two weeks, warehouse storage rent of ₹2,500/week is charged.
• If payment is delayed beyond one month, material warranty reduces by 1 year, on a pro-rata basis, until the next dispatch slot is available.

Orders are delivered on or before the assured delivery date. Homemakrz is not responsible for delays caused by third-party vendors, force majeure, or other circumstances beyond its control; order changes and unforeseen circumstances may also affect delivery time.

14Warranty Policy

Homemakrz (Angalee Homemakrz LLP) is engaged in interior design, manufacturing, site works, décor, installation, and related incidental services at the client's property, including installation and provision of third-party products.

General Provision

Homemakrz provides its services in a professional manner consistent with general industry standards and the terms herein. Any implied warranty, including implied warranties of merchantability and fitness for a particular purpose, is waived.

The warranty becomes null and void, and Homemakrz is not liable, where:

• The client does not grant access to the premises for inspection, correction, or replacement of an alleged defect.
• The client has breached the terms and conditions — including failing to maintain products properly, force majeure events (fire, storm, earthquake, etc.), misuse, normal wear and tear, negligence, or allowing repair by a third party instead of Homemakrz's certified maintenance team.
• Products or furniture were stored incorrectly, used inappropriately, altered, misused, or cleaned with incorrect methods or materials.
• Damage results from unusual wear and tear, impacts, accidents, or abnormal/unintended use.
• Products were placed in humid environments or used for non-domestic or outdoor purposes (unless otherwise stated).

A valid proof of purchase or warranty card must be presented to claim warranty service. Approved claims are repaired or replaced with the same or a comparable product, not exceeding the original purchase value — minor variation in laminate, veneer, or finish due to batch differences may occur. Unauthorized repair work voids the product's warranty automatically.

15Service Provider Warranty (Woodwork)

The woodwork warranty is null and void where damage is due to continuous water seepage/dampness, misuse, normal wear and tear, and/or negligence. Homemakrz's determination on the cause of such damage is final and binding on the client.

Homemakrz will first attempt to repair any defective or damaged woodwork under warranty. Only if repair is deemed unfeasible (at Homemakrz's sole discretion) will replacement occur. This decision is final and binding. If a client opts for a more valuable material under warranty replacement, the additional cost of the upgrade cannot be claimed back from Homemakrz.

16Third Party Products

In the course of project execution, Homemakrz provides certain materials, equipment, appliances, and goods manufactured or sold by third-party vendors ("Third Party Products"). Homemakrz assigns the relevant manufacturer/supplier warranties and operating instructions (where available) to the client.

Where a conflict exists between these terms and any third-party warranty, the third-party warranty prevails. Homemakrz provides no independent warranty (express or implied) on third-party products and is not liable in relation to them — the client's remedy for such products lies with the respective third-party vendor or manufacturer.

17General Terms & Conditions

• Prices are valid for 60 days from the date of booking.
• Minimum project order value is ₹3 lakh; after booking, only up to 20% of scope can be reduced.
• All payments at each stage are non-refundable. Any due amount must be paid 5 days before handover.
• All laminate colours and hardware are subject to availability.
• We use 16mm plywood (Century or equivalent brand) as base material — overall thickness with laminate is approximately 18mm. HDHMR boards are used for all shutters.
• Where no elevator is available, unloading charges apply separately and are borne by the client based on material quantity. Standard delivery covers ground floor to first floor only.
• 1mm/0.8mm branded colour laminate is used externally; 0.8mm/0.5mm laminate is used internally.
• Electrical labour charges for false ceiling work, switch movement, and fixture installation (fans, lights, appliances) are charged separately.
• 3D renders may not exactly match the final installed output.
• For digital printing on shutters, clients must provide 300 DPI images.
• All modular fittings carry a 5-year service shield. Labour for rectification/repairs is free for the first year (up to two services); from year 2–5, labour is free for warranty replacements/service. Service support is available within Bangalore municipal limits only — for products billed directly by partners, please contact them for service.
• Homemakrz is not responsible for any loss or theft at the property during installation; clients are advised not to keep valuables on-site during work.
• Internal structures follow standard specifications — additional shelves/drawers beyond standard are charged extra.
• A maximum of 2 colour options is included per product (e.g. wardrobes, kitchen); additional colours are charged extra.
• TV units include a minimum of 2 drawers depending on size; extra standard drawers are charged at ₹3,500 each. Door ventilators are charged at ₹350 per unit.
• Floor covering is optional and chargeable if opted for — Homemakrz is not responsible for floor damage if it is not opted. One coat of wall painting post-interiors is the client's responsibility and cost; wall covering to avoid marks is available at additional cost.
• Fixing and installation of appliances purchased from us is charged separately, on actuals.
• Reducing the estimate by 20% or more after design completion incurs a design charge of 10% of the project cost.
• Homemakrz reserves the right to photograph completed work for use on social media and other platforms as project showcases; declining this means after-sales service support requests will not be entertained.
• Manufactured furniture must be received within 30 days of dispatch intimation — delays beyond this may affect product finish, for which Homemakrz is not responsible.
• The project is deemed delivered once complete structures are erected with required fittings and accessories; post-handover alignment or fixing issues are handled under after-sales service support.
• A signed work contract is required to make the offer binding on both parties.

18Contact

For general enquiries or legal matters (subject to the courts of Bangalore only), please reach out using the details below.